July 12th, 2017

 Staffshift Mobile App


Our Staffshift Mobile App will allow you to plan your availability seven days a week and manage your shift calendar; enabling us to call you for work according to your indicated preferences. You will also receive alerts on your mobile App, as our way of keeping you informed as well as updated on available positions.

Bank Holiday Deadlines – Easter and May 2015

March 11th, 2015

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Dear Agency Worker

Please take note of the following to ensure prompt payment during the upcoming 2015 bank holiday periods.

Please make sure that your timesheets arrive at the Head Office by post, hand delivered (92-96 Lind Road, Sutton, SM1 4PL), or email wages@a24group.com as follows:

Bank Holiday

Shifts up to Weekend

Deadline for Timesheet Receipt

To Ensure Payment

FRI  03/04/15
29/03/15 09.30AM MON 30/03/15* 30.52
MON 06/04/15
05/04/15 MIDDAY THURS 02/04/15 31.81
MON 04/05/15
03/05/15 MIDDAY THURS 02/04/15 32.19
MON 25/05/15
24/05/15 MIDDAY FRI 22/05/15 33.27


Please also note the following regarding the deadline for week ending 29/03/15:

1. Timesheet submission – end of Tax Year 2014/2015, weekending 29/03/15(shifts including Sunday 29 March 2015).

*Weekending 29/03/15 is the last week of the Tax Year 2014/2015 so please get your timesheets into us well before 09.30am Monday 30 March 2015 deadline.

 For example: If you are working for the whole of the week previous, please send in your timesheets as you complete shifts rather than try to send them all on the Monday morning following that week’s work. Due to the tight timescales Payroll will be processing timesheets as soon as they come in to ensure we can pay you promptly on Thursday 02 April 2015 for the work you have completed the previous week.
This should also simplify matters for you before we go into the new Tax Year (2015/2016, weekending 05/04/15).

2.  Payroll – Telephone calls – hours over the Bank holidays  
In order to ensure we can pay you promptly over this period we need to notify you that we will not be taking Payroll calls on Monday 30 March
and Tuesday 31 March 2015, but lines will re-open at 9am on Wednesday 01 April 2015.

Thank you and Regards

A24 Group Payroll Team

Guidance for staff intending to travel to, or returning from, Ebola affected countries

October 28th, 2014

The on-going outbreak of Ebola in West Africa, primarily affecting Guinea, Liberia and Sierra Leone has been declared a Public Health Emergency of International Concern by the World Health Organization. This is the largest outbreak of this disease to ever happen.

Ebola is a severe and life threatening viral disease caused by the Ebola virus. The onset of illness is sudden, with fever, headache, joint and muscle pain, sore throat and intense weakness. This is then followed by diarrhea, vomiting, rash, impaired kidney and liver function and stomach pain. Some patients may develop a rash, red eyes, hiccups, internal and external bleeding.

Ebola hemorrhagic fever is fatal in between 50 to 90% of all clinically ill cases. Ebola is spread through direct contact with blood and body fluids from infected people. The incubation period ranges from 2 to 21 days. Anyone who has close contact with a person infected with the virus, or someone who handles samples from patients are at risk. This includes hospital staff, family members and laboratory workers, all of whom are at risk if they do not use appropriate protective equipment / barrier nursing techniques. These precautions include wearing protective gowns, gloves, and masks, in addition to wearing eye protection (e.g. eye goggles) or a face shield.

The government advises against all but essential travel to Liberia, Sierra Leone and Guinea except for those involved in the direct response to the Ebola outbreak. It remains unlikely but not impossible that travellers infected in one of the affected countries could arrive in the UK while incubating the disease and develop symptoms after their return. Although the likelihood of imported cases is very low, travellers returning to the UK from the affected areas, particularly those who have been involved in health care overseas, need to remain vigilant.

For staff who are planning to visit Ebola affected countries:

The agency requests that staff follow FCO advice and do not place themselves at risk of infection. The agency recognises that some staff may have family in one of the affected countries but it does not consider essential travel to include, for example, visiting family at Christmas. If staff choose not to follow the FCO advice and travel to one of the affected countries, this may then result in work restrictions and / or exclusion upon return as noted in the scenarios below.

All staff who travel to one of the Ebola affected countries (Guinea, Liberia and Sierra Leone) irrespective of the reason for travel (personal or work related) must contact the agency prior to leaving the UK and on return to the UK, prior to their return to work.

Existing staff who have visited Ebola affected countries – this will mainly apply to those who have visited affected countries for the purpose of charity and/or healthcare work.

If no healthcare work was undertaken whilst in one of the Ebola affected countries, and staff had no direct contact with a known or suspected Ebola, including attending a funeral, staff should:

  • Inform the agency prior to departure
  • Monitor their health / temperature for 21 days from leaving the affected country
  • If the staff member becomes unwell with symptoms such as fever, chills, muscle aches, headache, nausea, vomiting, diarrhea, sore throat or rash within 21 days of coming back from Guinea, Liberia or Sierra Leone, they should stay at home and immediately telephone 111 or 999 and explain that they have recently visited West Africa. These services will initiate the appropriate care pathway
  • They must keep in touch with the agency prior to return to work
  • Staff member will be able to return to work after 21 days

If healthcare work was undertaken abroad or the staff member had direct contact with an Ebola case e.g. routine medical / nursing care but wore appropriate protective clothing with no known breaches in the personal protective equipment (PPE), the staff member should:

  • Inform the agency prior to departure
  • Check temperature twice daily for 21 days after return and report any raised temperature or other suspicious symptoms to the monitoring team at Public Health England (PHE)
  • Must provide Occupational Health with documentary evidence from their Voluntary Aid agency / affiliated health care institution who organised the overseas placement outlining the extent of their exposure and specific detail regarding the PPE used
  • Contact the agency prior to return to work
  • Staff member will be able to return to work after 21 days and monitoring completed

If healthcare work was undertaken abroad or the staff member had direct contact with an Ebola case and may have had unprotected exposure of skin or mucous membranes to potentially infectious blood or body fluids, including on clothing or bedding, for example:

  • Unprotected handling of clinical/lab specimens
  • Mucosal exposure to splashes
  • Needlestick injury
  • Kissing and / or sexual contact

The staff member should:

  • Inform the agency prior to departure
  • Check temperature twice daily for 21 days after return and REPORT DAILY to the
  • Monitoring Team at Public Health England (PHE) even if the temperature is normal and the staff member is not experiencing any suspicious symptoms
  • Staff member will be able to return to work after 21 days and monitoring is completed.

For more information about the Ebola virus disease, see:

Government UK
NHS Choices: Ebola and Overview
Ebola virus disease: clinical management and guidance
Ebola virus disease: information for humanitarian aid workers

Agency Workers Alert: Time for Free NHS Flu Jab

October 5th, 2012

The British Nursing Association is encouraging all UK healthcare workers to have the free NHS Flu jab for which all healthcare workers are eligible.

Frontline nurses, HCAs and other agency workers should protect themselves by having the flu vaccine to prevent the spread of flu to colleagues and other members of the community.

The 2012/13 UK vaccine protects against three types of flu virus, according to the NHS Cumbria Partnership. This year’s flu jab protects against:

  • H1N1 – the strain of flu that caused the swine flu pandemic in 2009
  • H3N2 – a strain of flu that can infect birds and mammals and was active in 2011
  • A strain of flu that was active in 2010 known as B/Wisconsin/1

Britons are the ‘most unhygienic nation’, according to a new report. Britons were half as likely as other nationals to cover their hands and mouth more frequently when coughing or sneezing during the swine flu pandemic, the study has suggested.

The findings were published in the journal ‘Lancet Infectious Diseases’. Dr Gillian Steel Fisher of the Harvard School of Public Health in Boston, in America, said: “The wide variations between countries in our study shows that in the event of another serious outbreak of infectious disease, public perceptions have to be taken into account to best tailor and communicate policy approaches that need public support in each country.

“Our findings suggest that promoting non-pharmaceutical interventions – such as handwashing and avoiding large public gatherings of people – do not jeopardise the adoption of vaccination, though the uptake of vaccines was low compared to other behaviours in all countries we surveyed.

“To maximise the effect of pandemic policies, future efforts might need to combine vaccination programmes with support for the most effective non-pharmaceutical interventions.”

For more information:

View Our Contact Details

Notice to All UK Agency Workers: June Bank holiday deadline

May 17th, 2012

Due to the June Bank holiday dates of Monday 4th and Tuesday 5th June 2012, please ensure that timesheets are with us by no later than midday, Friday 1st June 2012 to guarantee payment on Friday 8th June 2012.

Please note: the Payroll office will also be closed on Monday 4th and Tuesday 5th June – therefore please be aware that call volumes will be abnormally high following this break. We will there not have the facility to check if timesheets have been received on the Wednesday during office hours as we will be focusing on getting our Agency Workers paid for those timesheets received by the Friday deadline.

Important: there are some clients that will not recognise nor pay Bank holiday rates for the Diamon Jubilee – additional Holiday on Tuesday 5th June 2012. To save disappointment we would strongly advise that you ask your consultant as to whether or not you will be paid Bank Holiday rates for this day.

For more information:
View Our Contact Details